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Product Returns

Change of Mind Returns

If you are not completely satisfied with your purchase, our change of mind policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we unable to offer you a refund or exchange.

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. This means the items must not have been worn, turned on and/or personal data entered and product tags still in place.  It must also be in the original undamaged packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, Gift Cards and Downloadable Products can not be returned.

To return your product, you should mail your product to: 2A Second Ave Kew VIC 3101

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request an exchange, you will be responsible for return shipping costs of the replacement product.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Faulty Product Returns

If the product is faulty please contact us first. Many minor issues can be resolved with some simple troubleshooting. Faulty product returns require an authorisation number to be allocated prior to return.  

If a return is approved due to a faulty product you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver.

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